Client Care

Client-Care-Services

Your clients ARE your business, so developing and maintaining strong, healthy relationships with them is key to long-term success. That said, not every business owner is a classic “people person”, nor do we all have adequate time in the day to respond to clients as completely and fully as we would like. Is your inbox overflowing? Your voicemail box full? While business owners need to ensure that they are giving clients a professional, trustworthy face to go with their name, they also need to make sure all of their new, established, and potential clients’ needs, questions, and correspondence are attended to in a timely fashion. If clients feel neglected or ignored, even if you have every intention of getting back to them when you can, they may go elsewhere.

Partnering with a virtual assistant who can manage your client relationships on a day-to-day basis will show customers that they are important to you, and that you will make sure someone is always available to address their needs and wants. With the help of a virtual assistant who is able to respond promptly, spend ample time speaking over phone and email, and help you get to know your clients better, you can give every client the VIP treatment so that each one feels like they are your most important client. High powered CEOs and anyone in the upper levels of corporate business is bound to have a personal assistant who handles much of their email and scheduling, so why shouldn’t you? You’re just as busy when running a small business as a “solopreneur”.

My career began in client relations; I love talking with people and am really great at it. I can be your “people person”, whether through email, over the phone, or on social media. Below is a list of services I offer and programs I use to help businesses manage client relationships:

  • Online client care (email, chat, social media)
  • Offline client care (inbound/outbound sales, prospect calls, follow up calls, customer service, technical support calls)
  • Virtual phone system setup and implementation
  • Physical phone system setup and implementation
  • Custom main and voicemail greeting creation and uploads
  • Potential employee interviews/screenings

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Still unsure? Check out what some of my clients say about my client care virtual assistant services.

Jennie is a valuable member of my team and truly the best executive assistant I have worked with.”Lucille-Sorella

“Jennie is a valuable member of my team and truly the best executive assistant I have worked with. She is reliable, detail oriented, and is a master at keeping my business systems running smoothly.

She quickly learns new skills and technologies. Jennie manages a base of over 100,000 subscribers and customers.

Our customer satisfaction level is very high due to Jennie’s excellent communication skills, responsiveness, and attention to detail.”

+ Lucille Sorella | Founder of Preen Publishing, LLC

“Jennie has performed a number of client relations and online marketing tasks as well as reporting and Marcia Benchcorrespondence for me and did a stellar job – with a great attitude too!”

“Jennie is talented in many areas and committed to supporting her clients with top notch service. She performed a number of client relations and online marketing tasks as well as reporting and correspondence and did a stellar job – with a great attitude too! I recommend her.

+ Marcia Bench | Best Selling-Author and Professional Speaker at Your Divine Gifts

Luciana-Lage“Jennie is always present and everything gets done on time!”

“Jennie has been great! She works remotely and is hired for only a few hours a week, yet she is always present and everything gets done on time. Jennie is very personable and has an upbeat personality. It’s great to have her on the team!

+ Luciana Lage | Founder + CEO of Street Smart Brazil