5 Automation Tools that will Boost Your Marketing

By Jennie Lyon / January 28, 2020
5 automation tools that will boost your marketing

What’s inside your small business toolbox? My husband and I are currently in the process of building a vacation house. And if there is one thing I’ve learned, it’s that there is a right tool for every job! This adage is true even in the small business world. There is a tool out there perfectly suited to every task. You only need to find it! And when you do, that tool could save you a crazy amount of time at your small business! Lacking time is one of the biggest challenges I face as a small business owner. There are…

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How a Virtual Assistant Can Help Create Your Business Plan for the New Year

By Jennie Lyon / December 10, 2019

When did you last take a look at your business plan? One of the smartest things that a small business owner can do is create a yearly business plan. It’s an invaluable resource that helps them lay out their goals, challenges, and growth for the upcoming year. Whenever you feel like you are going off-course, you can always refer to the “north star” of your business plan! The only problem with creating a business plan is that it takes time. And around the holidays, time is the last thing you have (unless you have a virtual assistant)! You’re running around…

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Website Down? Never with Maintenance Help!

By Jennie Lyon / November 26, 2019

Here is the funny thing about technology. It works until it doesn’t. There are few things more frustrating than going on Facebook, Twitter, or YouTube, only to discover that you can’t reach the website. You wonder if the problem is with your internet connection or their servers. So, you unplug your router, trying to reset everything, and it inevitably doesn’t work. So, you’re left annoyed. And that’s all it is: annoying. But what if the thing that was down was an essential part of your business? When your website goes down, not only does it appear to send a terrible…

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Is Your Client Onboarding Sequence Automated? It Should Be!

By Jennie Lyon / February 25, 2019

For me, landing a new client is a lot like Christmas! You know the feeling of excitement and anticipation seeing the gifts under the tree? You just can’t wait to unwrap them. That’s me with a new client. I can’t wait to dig into their business with them, learning everything I need to know to boost their business and help them reach the next level they’ve been striving for. Getting to know my new clients is an absolute joy… but boy oh boy, can it ever be time-consuming! Between the consult, the follow-ups, the contract signing, the welcome kit, invoicing,…

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How Have Things Changed Over the Course of Your Year?

By Jennie Lyon / December 18, 2018

New Year’s Eve is fast approaching, and that means a brand-new year will be starting soon. Around this time, I tend to start looking back on everything that I’ve accomplished over the last 12 months and everything that has changed.

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How Automating Your Client Onboarding Can Change Everything + A Free Workbook!

By Jennie Lyon / October 23, 2018

One of the most time-consuming activities for a small business is client onboarding. There are so many steps necessary to give your customers your full focus and attention. By automating the process, you can free up SO much time that you can better spend actually serving their needs. If you are a small business owner with a limited, or non-existent staff, onboarding can take up a ton of your time. While larger businesses can afford to assign someone to handle these responsibilities, your onboarding process entirely relies on you. But what can you do? Well, the solution is automation! By…

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How to WOW Your Clients During the Holiday Season with High Level Service

By Jennie Lyon / December 10, 2017
How to WOW your clients during the holiday season with high level service

Is there anything worse than having a bad customer service experience during the holidays? The holidays are packed with stressful situations. You need to get everything at work finished before the holidays start. You need to buy presents. You need to decorate. And you need to go to all of those wonderful social occasions you’re invited to! Earlier this week, I got a quick reminder of how important good customer service is over the holidays. I had ordered a very special holiday gift for my husband that was supposed to arrive on Monday. Wednesday morning, two days later, I awoke…

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How to Show Your Clients Some Love this Holiday Season

By Jennie Lyon / December 3, 2017
How to show your clients some love this holiday season

There is nothing like shopping for gifts to make the holiday stresses pile up! Even though Black Friday is behind us, the malls are still packed to the brim with folks trying to find the exact right gifts for their family and friends. You’re probably one of them (if you can find the time…). Gifts are more than just objects, they are a way of showing someone how much we care about them. And who does a small business care about more than their clients? Small client holiday gifts or gestures can be a great way to reinforce current client…

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How Giving Thanks Can Open New Doors for Your Business

By Jennie Lyon / November 12, 2017
How Giving Thanks Can Open New Doors for Your Business

There are some holidays that seem almost custom-made to give you the perfect excuse to reach out to former and current clients, telling them how much you appreciated their business. There is Christmas, of course. Valentine’s Day is another popular occasion. And then, there is the November holiday that is coming up fast, Thanksgiving. Thanksgiving is the time of year where we gather with family and friends to give thanks for all of the wonderful things in our lives. For the small business owner or entrepreneur, Thanksgiving also gives you an ideal opportunity to be thankful for your business, including…

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5 Tips for Building Long-Term Client Relationships

By Jennie Lyon / September 19, 2017
5 tips for building long-term client relationships

What would your company be without your clients? One of the keys to a successful small business is to develop long-term client relationships. For a business to become truly successful, you need to build a foundation of repeat customers and clients you can rely on. This can require a tremendous amount of time and effort, just like developing any other lasting relationship in your life. Here are some tips on how you can get started strengthening your client relationships, with the goal of eventually converting them into regular, long-term clients: Communication is the Key All of my long-term client relationships…

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