Oh, the joy of tech support… Just about everyone has had the experience of their computer dying in the middle of an important project, only to have to spend the rest of the day wrestling with tech support. Listening to hours of “Your call is important to us” hold music and low-level clueless employees whose advice basically boils down to “Turn it off and then on again.” Then, if you don’t mysteriously get disconnected, you MAYBE might get to someone who can actually help you with your problem, if you’re lucky. So imagine trying to deal with tech support while…
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Is there anything worse than having a bad customer service experience during the holidays? The holidays are packed with stressful situations. You need to get everything at work finished before the holidays start. You need to buy presents. You need to decorate. And you need to go to all of those wonderful social occasions you’re invited to! Earlier this week, I got a quick reminder of how important good customer service is over the holidays. I had ordered a very special holiday gift for my husband that was supposed to arrive on Monday. Wednesday morning, two days later, I awoke…
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